Complacency or the long game?
My local dentist is a five minute walk from my home. I use my mobility scooter when I visit as it's too far to walk and this way, I don't have to worry about parking. This week, I went for a check up and for the first time, there were three ramps in place on arrival. The back story: in 2010 I sent my dentist a strongly worded letter explaining their three steps meant access for people using wheels, i.e. me, wasn't good and I made some suggestions. They invested in a portable ramp so I could get in. I would call the dentist when I was approaching and they would come out and put the ramp down. I'd go up to the first platform and wait whilst they put the same ramp on the next step and so on. It was a bit of a palaver but just about worked. It took time but I'm rarely in a rush to climb in to the dentist's chair. This week, to have enough ramps for me to go straight in was the warmest welcome I've had there. My smile was bright before seeing the hygienist.